Information we collect
- Enquiry details: your name, email address, and message, together with your phone number, company, and selected product, variant, or service if you choose to provide them.
- Submission details: your IP address and the date and time of your enquiry.
- Technical information: session identifiers and information used to operate the website and protect forms from automated submissions. Our hosting and security providers may also process connection and browser information when you visit.
Please only include information needed for your enquiry. Do not send payment card details, identity documents, or other sensitive personal information through the form.
How we use your information
We use enquiry information to review your request, respond to you, and discuss relevant products, services, or quotations. Technical information supports website operation, form verification, and protection against spam and misuse.
Storage and access
Enquiries are stored in our website database and made available through our administration area. A notification containing the enquiry details and IP address is also sent to our designated enquiry email address. Our hosting and email providers process information as part of delivering these services.
Enquiry records and email copies can remain after we respond. For information about how long a particular enquiry is held, or to request deletion, please contact us using the details below. Any applicable record-keeping requirements may affect whether information can be deleted.
Cookies and website features
The website uses session and security cookies to support features such as form submission, validation messages, and protection against forged requests. You can manage cookies through your browser settings; blocking them may prevent the enquiry form from working correctly.
Third-party services
- Cloudflare Turnstile: the contact form uses this service to help distinguish visitors from automated traffic. Cloudflare processes technical signals from your browser for verification. See Cloudflare's Privacy Policy.
- Google Maps and Google Fonts: we embed maps on the contact page and load fonts from Google. Loading these services connects your browser to Google, which may receive information such as your IP address and browser details. Embedded maps may also use cookies. See Google's Privacy Policy.
- External links: if you follow a WhatsApp, social media, or other external link, your interactions with that service are governed by its own privacy policy.
Service providers may process information in countries other than your own. Contact us if you need further information about the providers or processing locations relevant to your enquiry.
Your privacy requests
Depending on the law that applies to you, you may have rights to access or correct your personal information, request its deletion, object to or restrict processing, or withdraw consent where processing relies on it. Contact us to make a request or raise a concern. We may need to verify your identity before providing or changing personal information.
Contact us
For questions about this policy or your personal information, email info@oryxlighting.com. Please mention that your request concerns privacy and provide enough detail for us to locate your enquiry.
Changes to this policy
We may update this policy as the website or our practices change. The date above identifies the latest revision.